Frequently Asked Questions

PRODUCT INFORMATION

Yes. Our jewellery is made with premium 316L stainless steel and 18K PVD gold plating, designed to retain its finish with proper care.

Like any plated jewellery, its longevity depends on usage, skin chemistry and care.

Our jewellery is water-resistant and designed for everyday wear.

However, for the longest-lasting finish, we recommend avoiding prolonged exposure to water, swimming, showering, perfumes and harsh chemicals.

Our jewellery is made with:

Premium 316L Stainless Steel + 18K PVD Gold Plating

Our pieces are also nickel-free.

The exact material details are mentioned on every product page.

Yes. Our jewellery is nickel-free and designed to be gentle on the skin.

However, individual skin sensitivity can vary.

There is no fixed lifespan, but it can last at least 6–12 months because it depends on how often you wear it and how you care for it.

To help maintain its finish for longer, keep it away from perfumes, harsh chemicals and prolonged moisture, and store it properly when not in use.

We've made jewellery care easy. You'll find a Jewellery Care section on every product page. Refer to these for tips on keeping your jewellery looking its best.

ORDERS & DELIVERY

Your order will usually be dispatched within 1–2 working days.

Your order should reach you within 5–7 working days from the date of order, depending on your location and courier service.

You'll receive tracking details once your order is dispatched.

Currently, we offer prepaid orders only through our secure online payment options.

EXCHANGE & ISSUES

We currently don't offer returns for change of mind. Exchanges are available only for eligible issues from our end, subject to our policy.

Please refer to our Refund & Exchange Policy for complete details.

Please record an unboxing video and contact us within 24 hours of delivery. Our team will review the issue and assist you as per our exchange policy.

Please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.