1. RETURNS
We do not accept returns for:
• Change of mind
• Personal preference
• Didn't like the design or colour
• Ordered by mistake
• Incorrect size selected by the customer
• Found a better alternative elsewhere
• Delay in delivery caused by the courier partner
• Minor colour variations due to photography or screen settings
Once an order has been delivered, it cannot be returned unless it qualifies under our Manufacturing Defect Policy.
2. ELIGIBLE CLAIMS
You may raise a claim only if you have received:
• A product with a manufacturing defect (refers to a fault that existed before the product reached you and is not caused by wear, misuse, accidental damage, or improper care)
• A damaged product.
• An incorrect product (wrong design, colour, size, or variant).
All claims must be reported within 24 hours of delivery.
Claims raised after 24 hours may not be accepted.
3. PROOF REQUIRED
To process your claim, the following are mandatory:
• An uninterrupted unboxing video showing:
• The sealed tamper proof package before opening, followed by the
• The complete unboxing process without any cuts or edits.
• The product exactly as received.
• The defect or issue clearly visible.
• Clear photographs of the product.
• Your Order Number.
Claims submitted with an edited unboxing video may be rejected.
6. NO EXCHANGES
We currently do not offer exchanges.
If your claim is approved after our quality inspection, you will receive Store Credit, allowing you to purchase any available product from our website.
7. REVERSE PICKUP & QUALITY INSPECTION
If your claim is approved:
• We will arrange a reverse pickup wherever the service is available.
• If reverse pickup is unavailable at your location, you will be requested to self-ship the product to the address provided by our Customer Support team.
• Please do not return any product without prior approval from our team.
• Once the product reaches us, it will undergo a detailed quality inspection.
The final decision regarding the approval or rejection of any claim rests solely with Roselle Jewellery after inspection.
8. STORE CREDIT POLICY
If your claim is approved after inspection:
• The eligible amount will be issued as Store Credit only.
• We do not provide refunds to the original mode of payment for delivered orders, except where required under applicable law.
• Store Credit will be issued only after the returned product passes our quality inspection.
REVERSE PICKUP & PROCESSING CHARGES
A fixed charge of ₹150 will be deducted from the eligible Store Credit towards:
• Reverse pickup charges
• Quality inspection
• Handling
• Processing and logistics
9. STORE CREDIT TERMS
• Store Credit is valid for 1 month from the date of issue.
• Store Credit can only be redeemed on purchases made through our official website.
• Store Credit cannot be transferred to another person.
• Store Credit cannot be exchanged for cash.
• Store Credit cannot be refunded to any payment method.
• Unused Store Credit will automatically expire after 30 days.
• Only one Store Credit may be redeemed per order unless otherwise specified.
10. QUALITY INSPECTION
Every returned product is inspected by our Quality Team before any Store Credit is approved.
Claims may be rejected if:
• The product has been worn or used.
• Original packaging, tags, pouches, or accessories are missing.
• The product has been tampered with or altered.
• The reported issue is found to be caused by misuse or accidental damage.
• The returned product is different from the one originally dispatched.
• The claim does not qualify as a manufacturing defect under this policy.
The decision of our Quality Team shall be final.
12. ORDER CANCELLATION
Orders may be cancelled only before they are packed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
13. CONTACT US
To raise a claim, please contact us within 24 hours of receiving your order at rosellejewellery@gmail.com and share the following:
• Order Number
• Registered Email Address or Mobile Number
• Unboxing Video
• Product Photographs
• Brief description of the issue
Our team will review your request and respond within 1–2 business days.
Reach out to us via:
Email: rosellejewellery@gmail.com
Instagram Direct Message: www.instagram.com/rosellejewellery
14. IMPORTANT INFORMATION
• We reserve the right to reject any claim that does not meet the conditions stated in this policy.
• Any fraudulent, misleading, or abusive claims may result in the rejection of the claim and restriction of future purchases.
• We reserve the right to amend, modify, or update this policy at any time without prior notice. The latest version published on our website shall prevail.
Thank you for choosing Roselle Jewellery. We truly appreciate your trust and look forward to serving you with quality jewellery and excellent customer support.